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Box Status

Cancellation and re-registration

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Miho Takanashi

I was using a free plan before and canceled it. After that, when I tried to register for a paid corporate plan with the same address, it said that the email was already in use for a Box account but was not associated with a company. How can I reset it?

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  • Rona

    Hi Miho,

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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