Email bounced and seems to be on suppression list

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John Duffy

• January 03, 2025 17:30

I was changing a user's email address, but inadvertently click to change email before it was properly set up on Office 365. It now seems to be on a suppression list since trying to resend the verification email doesn't work. Is there any way this email can be removed from the suppression list so that I can get this verification email to be sent and received? Thanks

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  Rona

  • January 03, 2025 19:24

  Hi John, 

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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