Adding User to Box

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Josh Yellin-Flaherty

• 4 days ago

Having trouble adding a user to Box -- The site seems to recognize his email, but when asking for a password reset, the email never arrives despite their saying they have sent it.

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  Jill

  • 4 days ago

  Hi Josh,

  Welcome to Box Community and glad to assist!

  Please check your Spam/Junk email folder. Sometimes, certain email clients do not recognize email from box.com. If you find Box messages in your Spam or Junk folder, add noreply@box.com to your email contacts, or Safe senders list. This will allow your mail client to recognize Box emails and deliver them to your Inbox. 

  If the email is still not found, please check your virus scan, Internet Service Provider, company's mail server, or firewall.

  Please make sure that your email client is not blocking emails from

  • box.com 
  • notify.box.com
  • reply.box.com
  • track.box.com

  You may need to contact your IT department to assist you; please review this article: Troubleshooting Issues with Email Notifications

  Thanks for posting! 

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