Shared Link Won't Work For Everyone
I have created a shared link with it working for one person but not the other. Could this be a browser issue? Below is how the link is set up.
Thanks,
Aaron
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Hi Aaron,
Welcome to the Box Community!
I see that you are having issue shared an "Open" shared link to one person. This could be due to the person's browser or a network or firewall that could be blocking his access to Box domain.
If its a browser issue, please have the user try these tips:
- Clear cache and cookies for your browser. Here is an article that walks through how to do this on the different browsers that Box supports.
- Try accessing the link using different browsers and see if it makes any difference
- Try accessing the link with add-ons or extensions disabled on the browser/s
If none of these work, it's most likely that the issue is due to the person's network or firewall. If this is the case, please have the user try connecting using a different network and/or try accessing your link with firewall disabled.
Hope this helps!
Thanks for your participation in the forum and let us know how else we can help!
Best,
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