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Box Status

10.0 GB storage used

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Christopher Gilene

Hello, how can I increase the amount of storage for a Box? I have a user that often recieves an error saying they have reached the limit. The attached screenshot shows that we have reached our allocation limit.

 

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  • AJ

    Hi Chistopher,

    Welcome to the Box Community! I'm happy to help.
     
    It looks like this is owned by a personal account with a 10 GB allocation. If you are collaborating to one of his folder then I suggest that the user delete unwanted files to have enough space for collaborators to upload files or have this user upgrade his plan.
     
    It's important to note that shared folders enforce the file size limit that applies to the Folder Owner's plan, whether or not any of the collaborators within the folder have a higher limit.
     
    Best,
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