Ann

1. Community
2. Support Forum
3. Unable to invite external collaborators

Hi Ram,  Welcome to the Box Community! Please make sure that the option "Restrict Collaboration with WiserCare, Inc." is not enabled in the folder settings. Also check the folder owner's settings i...

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• Ann
• April 02, 2024 20:47
• 1 vote

1. Community
2. Support Forum
3. Prompted to Select Location when Saving

Hi Marsha, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• April 02, 2024 20:38
• 0 votes

1. Community
2. Support Forum
3. Change of Ownership of a BOX folder where the previous owner already exited

Hi Kristina,  Welcome to the Box Community! I recommend that you reach out to your Box Admin, they have the ability to "transfer folder ownership" through Admin console. You can provide this articl...

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• Ann
• April 02, 2024 20:36
• 0 votes

1. Community
2. Support Forum
3. Unable to add user with existing box account

Hi Alan, Welcome to the Box Community! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation sh...

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• Ann
• April 02, 2024 20:22
• 0 votes

1. Community
2. Support Forum
3. Text messages are not delivered to the mobile phone used for two-factor authentication

Hi Hiraku,  Welcome to the Box Community! For us to be able to assist you. It would be best to open a ticket using the email address associated with the two factor here: https://support.box.com/hc/...

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• Ann
• April 02, 2024 20:15
• 0 votes

1. Community
2. Support Forum
3. Request to run the script to reset storage

Hi Bhaskarmittal, Welcome to the Box Community! I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts ...

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• Ann
• April 02, 2024 19:58
• 0 votes

1. Community
2. Support Forum
3. Transfer Ownership of Folder from Employee who left IBM

Hi Sindujaa Anand Krishnan, Welcome to the Box Community! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an em...

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• Ann
• April 02, 2024 19:47
• -1 votes

1. Community
2. Support Forum
3. Restore deleted files

Hi there, Welcome to the Box Community! This would be something Product Support team would like to investigate and may require specific account information. I see you already have an open ticket fo...

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• Ann
• April 02, 2024 19:43
• 0 votes

1. Community
2. Support Forum
3. iphone版のアプリで読み込みが非常に遅い

Hi, Welcome to the Box Community! This community is primarily intended for English language speakers. If you are able to post your question in English, the community may be better able to assist. G...

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• Ann
• April 02, 2024 19:42
• 0 votes

1. Community
2. Support Forum
3. 2FA

Hi Janet,  Welcome to the Box Community! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation ...

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• Ann
• April 02, 2024 19:41
• 0 votes