Request to run the script to reset storage

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bhaskarmittal

• April 02, 2024 09:08

Hi, like for many others, my account shows 100% storage used, while in reality it is much less than the limit. Could you please run the script for resetting the correct amount of storage used?

Thank you.

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  Ann

  • April 02, 2024 19:58

  Hi Bhaskarmittal,

  Welcome to the Box Community!

  I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storage amounts causing a data inconsistency. This is a known issue and is a long term project for our engineering team to tackle.

  Thank you for posting!

  Best,
  Ann

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