Unable to add user with existing box account

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Alan Aberdeen

• April 02, 2024 13:01

I need to add a user to our team but they already have a Box account so it won't let me. 

I see this is a common problem with lots of posts. 

How do I get around this and add them to our team?

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  Ann

  • April 02, 2024 20:22

  Hi Alan,

  Welcome to the Box Community!

  This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation shortly. Kindly check your email for details and updates.

  Thanks for posting!

  Best,
  Ann

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