Ann

1. Community
2. Support Forum
3. Box drive not syncing

Hi Sophie, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• November 21, 2023 22:02
• 0 votes

1. Community
2. Support Forum
3. Box Drive crashes every time my Mac restarts

Hi Michael, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• November 21, 2023 22:01
• 0 votes

1. Community
2. Support Forum
3. Current Files Replaced with Old Files

Hi Randy, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• November 21, 2023 21:58
• 0 votes

1. Community
2. Support Forum
3. Box is full (but in fact is empty): please delete everything on my box

Hi Lukas, Welcome to the Box Community! I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and stor...

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• Ann
• November 21, 2023 21:57
• 0 votes

1. Community
2. Support Forum
3. Cannot verify email

Hi Susan,  Welcome to Box Community! It seems that your account has already been confirmed. I suggest that you clear your browsing history first before signing in to Box. Thank you for posting!

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• Ann
• November 21, 2023 21:55
• 0 votes

1. Community
2. Support Forum
3. Unable to download documents

Hi Christine, Welcome to Box Community! Here are some troubleshooting steps you can try: 1. Updating your browser to the latest version2. Clearing your browser's cache3. Using Box with an alternate...

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• Ann
• November 21, 2023 21:53
• 0 votes

1. Community
2. Support Forum
3. storage full

Hi Kan, Welcome to the Box Community! I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storag...

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• Ann
• November 21, 2023 21:49
• 0 votes

1. Community
2. Support Forum
3. Storage space reset

Hi Chris, Welcome to the Box Community! I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and stor...

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• Ann
• November 21, 2023 21:28
• 0 votes

1. Community
2. Support Forum
3. Team is editor but can only view documents

Hi Isabelle,  Welcome to Box Community! May I know how or where are you opening the shared file? (is it in Office Online, Box Drive, Box for Office, or Box Edit?)  Here are some troubleshooting ste...

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• Ann
• November 21, 2023 21:26
• 0 votes

1. Community
2. Support Forum
3. Email confirmation link has expired

Hi Anu,  Welcome to Box Community! It looks like your account has already been confirmed. Can you please clear your browsing history first and before signing in to Box.  Let me know how it goes and...

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• Ann
• November 21, 2023 21:20
• 0 votes