France

1. Community
2. Support Forum
3. User can't receive message for MFA on mobile phone

Hi there,  Kindly check your email and respond to the support representative you were working with on your ticket and provide this information. Once you've provided this information, our support wi...

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• France
• October 29, 2021 21:57
• 0 votes

1. Community
2. Support Forum
3. Cloud icon doesn't appear after new Mac OS 11.5 update

Hi Dheeraj,  Welcome to the Box Community! I understand you are not seeing the status icons for Box Drive after a recent upgrade, I'm happy to help!Can try the following the steps below to fix the ...

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• France
• October 29, 2021 21:02
• 0 votes

1. Community
2. Support Forum
3. Copy or download list of collaborators with emails?

Hi Brendon,  Welcome to the Box Community! If you click the folder in the folder tree list, then click More Options > More Actions and select Manage Collaborators, you should be able to view the li...

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• France
• October 29, 2021 21:21
• Edited
• 0 votes

1. Community
2. Support Forum
3. Cannot upload large files; cannot edit documents online

Hi Ryan,  Welcome to the Box Community! I understand that you've encountered issues on uploading large files and editing documents online. May I know how large is the file you are uploading to Box?...

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• France
• October 29, 2021 20:48
• 0 votes

1. Community
2. Support Forum
3. BoxDrive M1 Mac & Monterey Box does not sync from cloud

Hi there,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and crea...

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• France
• October 29, 2021 20:28
• 0 votes

1. Community
2. Support Forum
3. Download link will expire in 15 minutes in box

Hi Pulkit,  Welcome to the Box Community! As far as I know,  a day is the shortest time period you can set a shared link to Expire and haven't heard an information that there is an options to set i...

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• France
• October 29, 2021 20:26
• 0 votes

1. Community
2. Support Forum
3. Box Drive for Mac and Mac OS Monterey

Hi Jody,  Welcome to the Box Community! This is something our Product Support team would like to investigate and may require specific account information and configuration so I went ahead and creat...

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• France
• October 29, 2021 20:13
• 0 votes

1. Community
2. Support Forum
3. Giving collaborators uploader viewer access to a file within a folder with only viewer access

Hi Kirsten,  Welcome to the Box Community and thanks for your post! If changing collaborator permission to Editor on the folder in not an option, you can move that 1 file out of the folder and then...

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• France
• October 29, 2021 19:58
• Edited
• 0 votes

1. Community
2. Support Forum
3. SCREENSHOTS INCLUDED - macOS Monterey Upgrade & Box Drive Problems

Hi All,  Thanks for posting in the Community and I'm really sorry to hear about the issues you encountered with Box Drive. This would be something our Support team would like to investigate with yo...

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• France
• October 29, 2021 21:22
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box on Monterey is slow!

Hi Everyone,  Welcome to the Box Community! Many thanks for bringing this matter to our attention and we sincerely apologize for all the inconvenience. I've notified our support team about this iss...

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• France
• October 29, 2021 21:12
• Edited
• 0 votes