Katsuragi, Amane/TCM(JP)/葛城 周(管理部 シニアアシスタントマネージャー)

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Latest activity by Katsuragi, Amane/TCM(JP)/葛城 周(管理部 シニアアシスタントマネージャー)

  • Katsuragi, Amane/TCM(JP)/葛城 周(管理部 シニアアシスタントマネージャー) commented,

    1. Community
    2. Support Forum
    3. Our customer cannot log in because they haven’t received the two-factor authentication code for Box. (second time)

    Dear Rona   Hello!I would like to request your assistance in resolving the two-factor authentication settings for the following customer’s Box account. The customer is experiencing significant diff...

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    • Katsuragi, Amane/TCM(JP)/葛城 周(管理部 シニアアシスタントマネージャー)
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  • Katsuragi, Amane/TCM(JP)/葛城 周(管理部 シニアアシスタントマネージャー) created a post,

    Our customer cannot log in because they haven’t received the two-factor authentication code for Box. (second time)

    Answered
    1. Community
    2. Support Forum

    I inquired about the issue where two-factor authentication was automatically set up for our client’s Box configuration this month. Subsequently, Box Support sent an email to the client, but it appe...

    • Katsuragi, Amane/TCM(JP)/葛城 周(管理部 シニアアシスタントマネージャー)
    • 2 followers
    • 2 comments
    • 0 votes

  • Katsuragi, Amane/TCM(JP)/葛城 周(管理部 シニアアシスタントマネージャー) created a post,

    Our customer cannot log in because they haven’t received the two-factor authentication code for Box.

    Completed
    1. Community
    2. Support Forum

    We received an inquiry from our customer regarding Box. When logging in, they are prompted for a two-factor authentication code, but they don’t remember setting it up, and the code doesn’t seem to ...

    • Katsuragi, Amane/TCM(JP)/葛城 周(管理部 シニアアシスタントマネージャー)
    • 2 followers
    • 1 comment
    • 0 votes

  • Katsuragi, Amane/TCM(JP)/葛城 周(管理部 シニアアシスタントマネージャー) created a post,

    Not being to login to the Box system

    Answered
    1. Community
    2. Support Forum

    I received an inquiry from a customer about not being  to login to the Box system. Specifically, when he enters his email address and password, a screen saying "We've Sent You a Confirmation Email"...

    • Katsuragi, Amane/TCM(JP)/葛城 周(管理部 シニアアシスタントマネージャー)
    • 2 followers
    • 1 comment
    • 0 votes

  • Katsuragi, Amane/TCM(JP)/葛城 周(管理部 シニアアシスタントマネージャー) commented,

    1. Community
    2. Support Forum
    3. Boxにログインできない

    I received an inquiry from a customer about not being  to login to the Box system. Specifically, when he enters his email address and password, a screen saying "We've Sent You a Confirmation Email"...

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    • Katsuragi, Amane/TCM(JP)/葛城 周(管理部 シニアアシスタントマネージャー)
    • 0 votes

  • Katsuragi, Amane/TCM(JP)/葛城 周(管理部 シニアアシスタントマネージャー) created a post,

    Boxにログインできない

    Answered
    1. Community
    2. Support Forum

    客先からBoxにログインできないとの問い合わせを受けています。具体的には、メールアドレスとパスワードを入力すると、 「We've Sent You a Confirmation  Email」 との画面が表示されます。 どうしたらよろしいでしょうか？対処をご教示お願いいたします。  

    • Katsuragi, Amane/TCM(JP)/葛城 周(管理部 シニアアシスタントマネージャー)
    • 2 followers
    • 2 comments
    • 0 votes