If you can log in to your Box account, you can change your account password directly in your account settings. You might also be required to change your password to access content if your password is not strong enough. If you are blocked from logging in, you must reset your password with a link sent to you via email.
Note
If you are a member of an organization that uses SSO for Box access, you may not have an account password defined, but you can create one.
To change your password in your account settings
- Click your account avatar in the upper-right, then go to Account Settings > Account.
- In the Authentication section, select Change Password.
- Enter your current password, and a new password twice. The Admin for the organization that owns the content may have minimum password requirements defined that your password must meet. The dialog box will indicate if the new password meets the defined requirements.
- Select Save.
To change your password when required to access content
A password change could be required for any of the following reasons:
- As a managed user of an organization, your password does not meet the minimum requirements defined by your organization Admin.
- As a user who has content shared with them from an organization, your password does not meet the minimum requirements for external collaborators defined by that organization's Admin.
- Your password is part of a known data breach.
In such cases, your password must be changed before you can access content in Box. When you log in to Box, an "Action Required" banner will block you from accessing Box content until you change your password.
- In the Action Required banner that says "Strong Password Required," select Update.
- Enter your current password, and a new password twice. The Admin for the organization that owns the content may have minimum password requirements defined that your password must meet. The dialog box will indicate if the new password meets the defined requirements.
- Select Save.