Overview of Problem
You may encounter the error message “Please ensure your proxy supports secure requests (https) and try again” in Box Drive, preventing login, syncing, or other operations. This issue arises when the proxy server does not allow required hostnames for Box connections or redirects http connections improperly.
Process for Resolution
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Verify Proxy Server Settings:
- Ensure your proxy server allows the hostnames listed in the article Configuring A Firewall For Box Applications and Services.
- Check the http connection protocol settings to prevent redirecting to a proxy server.
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Update Proxy Configuration:
- Add the required hostnames to the proxy server’s allowed list.
- Ensure the proxy server supports secure requests (https).
Outcome
After updating the proxy server settings to allow the necessary hostnames and ensuring https support, you should be able to log in, sync, and perform operations in Box Drive without encountering the error message.
Alternatives
- If the issue persists, reproduce the error, collect and submit Box Drive Logs, and open a support ticket at support.box.com for further assistance.