Overview of Problem:
When attempting to log into Box Drive, you may encounter the following error:
This error typically occurs when there is a Google association linked to your Box account login.
Process for Resolution:
The following steps should reset the association and resolve the issue:
- Sign into your account at Box.com.
- Select your profile (denoted by your initials or profile picture) in the upper right and select Account Settings.
- Select the Integrations tab.
- Find the Google association and click the 'Reset Association' option.
- Clear your browser's cache and cookies.
- Attempt to login to Box Drive once more.
Outcome:
Once the above steps have been completed, you should be able to successfully log into Box Drive.
Alternatives:
If you continue to experience any of the symptoms listed above, please manually collect and submit Box Drive Logs and open a support ticket at support.box.com for further assistance.