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Users within the tenant not displayed in search results when inviting collaborators

Troubleshooting

Issue

When inviting users within the same tenant to a folder, entering their names or partial email addresses does not display the intended users in the list of suggestions.

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Similarly, when creating a Relay workflow, users within the tenant cannot be selected as task assignees or notification recipients.

Root Cause

A few things can cause this:

  • The inviting user’s shared contact setting is disabled
  • The invited user is inactive

Resolution

Ask your Box administrator to verify the relevant user settings.

For more information about user settings, refer to: https://support.box.com/hc/en-us/articles/1500005433721.

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