Issue

The following error occurs when attempting to create a downloadable shared link.

• "Can edit" link:
  • Download and edit permissions on shared links have been restricted by the admin or owner of this item.
    
• "Can view and download" link
  • Direct download has been disabled by the admin or owner of this item.
    

Root Cause

This issue occurs because shared link security settings are restricted by the Box admin or the content owner. Downloads via shared links may be blocked by an organizational policy or the owner’s security settings.

Resolution

To create a shared link, remove or relax the restriction where it is enforced. Follow the steps below to review and adjust the settings.

Step 1: Check admin-level restrictions

If downloads via shared links are restricted by an organization-wide policy, you must update the setting in the Admin Console.

1. Log in to Box using an admin account.
2. Open the Admin Console.
3. In the left navigation, select Enterprise Settings.
4. Click the Content & Sharing tab.
5. Locate the Shared Link Permissions section.
6. Enable downloads, and click Save.

Reference link: Enterprise Settings: Content & Sharing Tab

Step 2: Check restrictions set by the owner

If downloads are restricted by the owner’s settings, update the setting in Account Settings.

1. Log in to Box, then select Account Settings from the upper-right user icon.
2. Click the Share tab.
3. Check the "Actions link recipients can take" section.
4. Enable downloads, and click Save.

Reference link: Manage Account Settings