Update Primary Admin

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Amanda Nissing

• March 05, 2024 01:04

Our primary admin was an external consultant who is no longer with the company. There is no way for us to get access to their email. Could you please let us know how to re-assign admin access? Thanks

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  Rona

  • March 05, 2024 20:45

  Hi Amanda,

  Welcome to Box Community and glad to assist!

  I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

  Thanks for posting!

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  Ryan Hill

  • May 21, 2024 00:28

  I have this same issue except I am the consultant establishing the account for a client.  Can I switch the primary user to the client and make myself the co-admin?

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  jack abbott

  • May 29, 2024 17:46

  Hi, Same issue, admin is no longer wityh us and her email address has been deleted. How do i reassign admin to myself? I'm currently listed as an admin, but when I try to add users i'm told I don't have rights., contact IT (we don't have an IT department!).

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