Creating a Password with a Google SSO Account to Access a Restricted Shared Folder

I created a free Box account with my Google Workspace account and need to access a restricted shared folder that requires a strong password. When I go to My Account to create a password, I get an error message that says, "There is a problem creating a password" but there is nothing for me to do except close out the alert. I need access to this shared folder ASAP, and in all of the other posts on this topic, no solution has been shared by the Box team for other community members. Could I please have Support help on this matter? Thank you!