Level up your Box knowledge with brand new learning paths on Box University. Visit training.box.com to get started

Box Status

Incorrect storage usage or number of files in My Account

Follow
New post
王陽

Even if I delete unnecessary files in the folder managed by this account and there is nothing in the folder, the storage capacity of 9.4GB may be used.

Can you please take measures so that the storage capacity is displayed normally?

0

Comments

1 comment

Date Votes
  • AJ

    Hi 王陽,

    Welcome to the Box Community! 

    I ran a script to fix the file size count in your used storage and should be seeing the right file size count.
    You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
    You can also check this article from our Box Support page about "Storage".
    Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
     
    Best,

     

     

    0
    Comment actions Permalink

Post is closed for comments.