Box stating storage as full, but only 5mb of files stored???

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Daniel Gender-Sherry

• July 27, 2022 21:09

I have a free account with 10gb of storage.  Box is claiming that I have used 16.1gb, but I only have 5mb of files stored.  

What is going on please and how do I correct this.  

Thank you. 

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• 

  France

  • July 29, 2022 16:10
  • Edited

  Hi Daniel, 

  Welcome to the Box Community, I'm happy to help!

  The issue that you encounter seems related to what is described in this article: 

  • Storage Usage Or File Count In My Account Is Incorrect

  I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now see the correct storage size available in your Box.

  Feel free to write back in if you have any questions for me!

  Best regards,

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  Daniel Gender-Sherry

  • July 27, 2022 22:08

  Hello France,

  Thank you for trying to help.  Sadly, it does not appear to have made any difference. 

  As per the image, it is still showing an incorrect storage number.  Is there perhaps a way to just delete everything and start again?

  

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  France

  • July 27, 2022 22:37

  Hi Daniel,

  Can you try to logout and then re-login to your Box account and see if the changes with your storage now reflected?

  Let me know how it goes and if you have questions!

  Regards,

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  Daniel Gender-Sherry

  • July 28, 2022 09:02

  Hi France,

   

  Thank you, the issue is now resolved.  

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