Box Status

Box stating storage as full, but only 5mb of files stored???

Follow
New post
Daniel Gender-Sherry

I have a free account with 10gb of storage.  Box is claiming that I have used 16.1gb, but I only have 5mb of files stored.  

What is going on please and how do I correct this.  

Thank you. 

0

Comments

4 comments

Date Votes
  • France
    • Edited

    Hi Daniel, 

    Welcome to the Box Community, I'm happy to help!

    The issue that you encounter seems related to what is described in this article: 

    I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now see the correct storage size available in your Box.

    Feel free to write back in if you have any questions for me!

    Best regards,

    0
    Comment actions Permalink
  • Daniel Gender-Sherry

    Hello France,

    Thank you for trying to help.  Sadly, it does not appear to have made any difference. 

    As per the image, it is still showing an incorrect storage number.  Is there perhaps a way to just delete everything and start again?

    0
    Comment actions Permalink
  • France

    Hi Daniel,

    Can you try to logout and then re-login to your Box account and see if the changes with your storage now reflected?

    Let me know how it goes and if you have questions!

    Regards,

    0
    Comment actions Permalink
  • Daniel Gender-Sherry

    Hi France,

     

    Thank you, the issue is now resolved.  

    0
    Comment actions Permalink

Post is closed for comments.