Rona

1. Community
2. Support Forum
3. Bad Request issue

Hi there,  Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• April 29, 2025 20:03
• 0 votes

1. Community
2. Support Forum
3. Cancel subscription

Hi Marah,  Welcome to Box Community and glad to assist!  Canceling a Business or Enterprise Account Only the account administrator can cancel a Business or Enterprise account. Go to Admin Console ...

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• Rona
• April 29, 2025 19:34
• 0 votes

1. Community
2. Support Forum
3. Cancel my trial is buried . I feel this is intentional

Hi Martin,  Welcome to Box Community and glad to assist!  Canceling a Business or Enterprise Account Only the account administrator can cancel a Business or Enterprise account. Go to Admin Console...

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• Rona
• April 29, 2025 19:32
• 0 votes

1. Community
2. Support Forum
3. Upgraded Plan - folders missing

Hi Richard,  Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• April 29, 2025 19:30
• 0 votes

1. Community
2. Support Forum
3. Post-upgrade issues - files not appearing

Hi Brett,  Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• April 29, 2025 19:28
• 0 votes

1. Community
2. Support Forum
3. Billing error

Hi Rob,  Welcome to Box Community and glad to assist! To answer your query, please reach out to our Billing team through billing@box.com or submit a case.  Thanks for posting!

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• Rona
• April 29, 2025 19:24
• 0 votes

1. Community
2. Support Forum
3. Authenticator App

Hi Sarah,  Welcome to Box Community, glad to assist!  Due to privacy and security reasons, we recommend that you use your affected email to contact Box Support. Thanks for posting! 

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• Rona
• April 29, 2025 19:19
• 0 votes

1. Community
2. Support Forum
3. Cancel my trial subscription as of Monday 4/28/25

Hi Matthew, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your ticket and we'll stay in touch. Thanks for po...

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• Rona
• April 29, 2025 19:14
• 0 votes

1. Community
2. Support Forum
3. Slow Performance

Hi Luis,  Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• April 29, 2025 19:13
• 0 votes

1. Community
2. Support Forum
3. Power Query Refresh Permissions

Hi Andrew, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your ticket and we'll stay in touch. Thanks for pos...

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• Rona
• April 29, 2025 19:11
• 0 votes