Box Drive provides user notifications if there are any issues saving your changes to Box. The Box Drive application interface lists the file and provides a brief description of the issue.
To find a list of any problem file notifications:
- Click the Box icon in your menu bar or system tray to open the Box Drive Search Bar.
- Click the Gear icon (lower right corner for Mac, top left corner for Windows) for more options, then click Error updating an item...
- All problem file notifications will be listed here. They should disappear automatically once you have resolved the issue. If they do not, and you believe you have already resolved the issue, you can click Retry All to manually retry your actions.
You will see the following errors due to various system settings and configurations in your environment:
Action Failed: Unable to Create Temp Folder
Action Failed: Unexpected Error
Dependency Failure: Issue With Another Item
Action Failed: Unable to Create Temp Folder
Cause:
- Box Drive requires a temp folder to store temporary information. The location for this folder must be on the same volume as your Box folder. If the Box folder is located on another volume, Box Drive attempts creating a temp folder as a sibling of the Box folder. For example, if the Box folder is: X:\Stuff\Box, then Box Drive attempts creating a temp folder under X:\Stuff.
- If your account does not have permission to access this location, then Box Drive cannot create a temp folder and issues this problem notification.
- For Box Drive to create a temp folder, you must have permission to create folders at the parent level of the Box folder (For example, at the X:\Stuff level in the example above).
Resolution:
- If you do not have the required permission to create folders, contact your system administrator. Once you have the required permission to create a folder, restart Box Drive.
Action Failed: Unexpected Error
Cause:
- Sometimes, we are unable to determine the cause of the problem.
Resolution:
- The best solution is to restart Box Drive.
- If restarting Box Drive does not solve this problem, then you may need to restart your computer.
Dependency Failure: Issue With Another Item
Cause:
- This issue may occur when Box Drive is unable to execute a particular action because it depends on another action that has failed. For example, Box Drive is attempting to create a folder structure with folder "X" contained in parent folder "Y". If the creation of parent folder "Y" fails, then creating folder "X" will fail, and Box will display this "Dependency failed" message.
Resolution:
- Resolve the problem notifications on content within the dependent folder.