Welcome to the new Box Support website. Check out all the details here on what’s changed.

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      1. Box Support
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      4. Troubleshooting Account Information

      Troubleshooting Account Information

      Follow New articles New articles and comments
      • Users with @googlemail.com Email Domains Experiencing Issues
      • Testing Your Network Connection
      • My Version of Java or Flash is Outdated
      • Collecting a SAML Trace to Troubleshoot SSO Issues
      • Invalid Login Credentials Error on SSO Login
      • Unable To Change My Email Address In Box
      • Changing an Email Address for a Single Sign-On Account
      • Email Address Associated with Existing Account
      • "Error Trying to Add Email to Your Account" with Secondary Email
      • Why is Box.com not Displaying Properly?
      • My Laptop or Mobile Device Was Stolen, How Do I Protect My Box Account?
      • How Do I Clear The Cache And Cookies In My Browser?
      • Problems Logging Into Box

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