In 2010, Google's email service name changed from GoogleMail to Gmail in the UK. Although many users are now using a @gmail.com domain, some users have not made the change. User may experience some issues with their Box account if they are using an email domain @googlemail.com. If you, or one of your users, are having issues and have a @googlemail.com domain then we recommend that they change this to a @gmail.com domain. Users may experience issues with:
- Logging into their Box account
- Receiving "Invalid Credentials" error message via mobile devices or personal machines
- Being invited to/and viewing collaborated folders
To make this change please follow the instructions below:
- Gmail Settings
- Google "Accounts" tab
- Click "switch to @gmail.com" (this link will only show up if you are eligible to change you address)
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