Your Box password must meet specific requirements to keep your account secure. This article explains what those requirements are and how to create a compliant password when setting up or updating your Box account.
Overview
When creating or updating your Box account password, it must meet the following minimum requirements:
- At minimum 8 characters long
- Contains at least 2 numbers (0–9)
- No spaces, or /</>
- Cannot contain the email username
- Password strength must achieve strong rating
Creating a compliant password
To set a password that meets Box's requirements:
- Navigate to the Box login page at box.com > Log In and select Forgot Password, or go to your Account Settings to update your password.
- In the New Password field, enter a password that:
- Is at least 8 characters long
- Includes at least 2 numbers
- Re-enter your password in the Confirm Password field.
- Click Save (or Reset Password, depending on the screen you're on).
Tip: For a stronger password, consider using a mix of uppercase and lowercase letters, numbers, and special characters — even though only 2 numbers are required.
Outcome
Once your password meets the requirements and is saved successfully, you can log in to your Box account using your new credentials. If your password doesn't meet the requirements, Box displays an error message prompting you to try again.
Alternatives
If you're unable to set or reset your password:
- Forgot your password? Use the Forgot Password link on the Box login page to receive a password reset email.
- Single sign-on (SSO) users: If your organization uses SSO, your password is managed by your identity provider (for example: Okta, Azure AD). Contact your IT administrator to reset your credentials.
- Admin-managed accounts: If your Box account is managed by a company administrator, your admin may have set additional password policies. Reach out to your Box admin for assistance.