In order to change the root Salesforce folder for your Salesforce integration you will need to uninstall and reinstall the Salesforce integration. Uninstalling and reinstalling will break all current ties between Salesforce folder/record relationship between Box and Salesforce.
- Uninstall and reinstall the Box for Salesforce package in your Salesforce environment.
- After the reinstallation, configure the root folder as required.
- Then continue using the integration as normal. Please refer to our Box for Salesforce Guide.
If you want to use any of the subfolders currently mapped to sandbox records with production records, you will need to use custom code with the Box for Salesforce Developer Toolkit. Specifically, the createFolderAssociation method. This would allow you to tell Salesforce that a specific record ID should be mapped to a specific folder ID on Box.
If you feel like you would require further assistance, our Box Consulting Team has experts who can go through setting up the Box for Salesforce integration with you. Box Consulting packages are paid offerings that would be purchased through your Box Account Representative.
If you run into issues with this process, please submit a case here with our User Services team for further assistance.