“Invitation available for freemium account holders” Message When Adding Managed User

When trying to add a new Managed User in the Admin Console, you may see the yellow exclamation mark and the following message:

Root Cause

The “Invitation available for freemium account holders” message means that the user you are trying to invite already has a personal account associated with that email address.

Group and folder selections, as well as User Settings for existing Box users, will be available after the user accept their invite.

Resolution Steps

Pressing the Save button will begin the invitation process.

This will send the user an email invite as well as a message in their Box account that they've been invited to join your Box enterprise account. Once the user accepts the invite they will be rolled into the enterprise.

1. Web Application Pop-up:
   
    
2. Email Invitation:
   

If you need to add this email address as a user's secondary email you will have to:

1. Invite the user to your enterprise: This step will give the your organization's Box account control of the account, which is required for the next step.
2. Delete the account: Deleting this account in the admin console will free up the email address to then be added as the user's secondary email.
3. Add the email address as a secondary email.

In the event the user can no longer access this account, please contact Box Product Support and we will be happy to help!