box-logo
  • Product Guides
      • Troubleshooting & FAQs
        • Integrations
          • Learning
            • User Courses
            • Admin & Co-Admin Courses
            • Browse all Box University Courses
          • Community
            • Community forums
            • Community events
            • Connect with your peers
          • Developers
          • Account & Billing
            • Contact Support
          Box Status
          Sign in
          1. Box Support
          2. Troubleshooting & FAQs
          3. Box Admin Tools
          4. Troubleshooting Box Admin Tools

          Troubleshooting Box Admin Tools

          Follow New articles New articles and comments
          • Attempting to transfer admin privileges results in the error: “Failed to validate new admin user”
          • Unable to check the I am human checkbox on the login screen
          • Inviting a user fails with an error although your domain has been added to their collaboration allowed list
          • "You do not have permission to confirm this administrator transfer" when changing the admin
          • "1 user failed to be added" Message When Adding Managed User
          • Moving Users Between Enterprises in Box
          • How to Tell if Your Box Product is not Compliant With TLS 1.1+
          • Co-Admin Cannot Access Full Admin Console
          • "Something went wrong with adding the app authorization"
          • SSO Users Are Prompted To Reset Their Passwords
          • Box Reports - What is BoxContentWorkflow?
          • False-Positive File Continuously Quarantined by Policy
          • "Created New User" Action in User Activity Logs Has Blank User Value
          • Unable to Access Complete List of Automations
          • Error Transferring Content from a Deleted User

          • ©2025 Box
          • Subscriptions
          • Terms of Service
          • Privacy Policy
          • Do not Sell My Info
          • Fair Use Policy
          • Community Guidelines
          • User Guide
          Français 日本語