Issue

When an email address used for a personal free Box account is added as a managed user in Admin Console > Users & Groups, the user may not receive the Enterprise invitation email.

As a result, the user cannot complete the process of joining Enterprise.

Root Cause

The most common cause is that email verification has not been completed for the personal free Box account.

For personal free Box accounts, the registered email address must be verified immediately after signup. If this verification has not been completed, emails related to Enterprise invitations may not be delivered correctly.

Resolution

1.   Log in to the personal free Box account.

2.   Click the "Click here to resend" link displayed on the screen.

3.   Open the verification email sent to the registered email address.

4.   Click the link in the verification email to complete email verification.

5.   After completing email verification, check whether the Enterprise invitation email has been received.

If necessary, also check the spam folder and any email blocking settings.

If the issue persists

If the issue is not resolved after performing the steps above, check the following:

• Whether the registered email address is correct
• Whether email from Box is being blocked by the receiving mail server
• Whether the organization’s email administrator has configured any restrictions on incoming email