Issue

Attempting to delete older versions of a file from Version History results in the error message: “Server Error: File version could not be deleted.” With this, the deletion process remains incomplete.

Root Cause

If the folder containing the file or its parent folder is managed under a Legal Hold by the company or organization, files and file versions within the folder cannot be deleted.

Resolution

If a Legal Hold is predefined, it needs to be removed to delete files and file versions. Confirm with the company’s or organization’s administrator whether a Legal Hold is applied to the folder containing the file or its parent folder.