A Co-Admin must have the Edit users' content permission enabled to recover other users' content.
- Go to Admin Console > Content.
- Select the Content Recovery tab.
- Select Recover Content.
- Enter the name of a managed or external user.
- Select a date range. This is the range of the user's activity you want analyzed. (A custom range can be up to the last 30 days.)
- Select Search.
- Review the list of found files. You can also:
- Use the User File Activity chart to analyze file activity. You can:
- Hover over any column in the graph to see how many files were modified or trashed during that slice of time.
- Select or clear events in the legend to determine which types of events appear in the graph and the list.
- Drag the ends of the time bar under the graph in to adjust the start or end time and date.
- Select Create file report (
) to generate a report listing the found files. This allows to you more easily review the files found in the search and identify the files you want to recover. For each file, the report includes the file ID, name, path, owner, last recovery-related activity, and current recovery status.
- Select Filter (
) to narrow the list of files. You can filter by keyword within the file name, recovery activity type, and date range. Select Save to apply any filters.
- Use the User File Activity chart to analyze file activity. You can:
- Select Recover Files.
- Select a recovery point. Content Recovery will automatically assign a recommended recovery point based on the start date of the recovery window. Selected files will be recovered back to their state before the selected point in time (by finding the right file version and making it the most current version).
Note
If you want to edit the recovery point, select Edit and then select a date and time within the recovery window. While you can edit your recovery point to any date within the analysis window, we recommend not selecting a date/time within the recovery window. This can lead to files not being recovered back far enough based on your selected window.
- Select Save.
- Select Recover.
The Content Recovery task page will show the status of files being recovered.