Overview of Problem
When attempting to launch the Box Drive app, users may encounter the error: “Box Drive cannot use the specified location. Make sure you have write access to the folder.”
This issue occurs when the default Box Drive folder location has been customized by an administrator, and the user lacks access to the customized folder. Users will see this error upon trying to start the Box Drive app.
Process for Resolution
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Verify Customized Folder Location:
- Confirm that the default Box Drive folder location has been customized.
- Ensure that the customized folder location is accessible to all users.
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Configure System Settings:
- Adjust system settings to grant users the necessary file system permissions for the customized folder.
- Refer to the following article for detailed instructions: Configuring the Default Box Drive Folder Location
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Test with a Small Group of Users:
- Select a small group of users to test the customized folder location.
- Confirm that these users can access Box content without issues.
Outcome
After configuring the system settings and testing with a small group of users, the Box Drive app should launch successfully without the error. Users will have the necessary access to the customized folder location.
Alternatives
- Temporary Workaround: Revert to the default Box Drive folder location if the customized folder cannot be accessed.
- Escalation: If the issue persists, enable debug logging, reproduce the error, submit Box Drive Logs, and open a support ticket at support.box.com for further assistance.