Submitting Box Drive Logs

If you have encountered an error in Box Drive and need to file a support ticket, our User Services team may request that you include your logs to help identify your issue. Below are instructions on submitting your Box Drive logs to Box.

Mac

• Click the Box icon in the Mac menu bar to open the Box Drive search bar.
• Click the Gear icon to open the options menu.
• Under Help, click Send Logs...
  
  

• When you are ready to submit your logs, click the Send button. You will get a confirmation pop up window once the logs have successfully sent.
• Note: Sending your logs to Box does not automatically open a support ticket. If you are experiencing an issue, open a support ticket before or just after sending your logs to Box.

Windows

• Click the Box icon in your system tray to open the Box Drive search window.
• Click the Gear icon in the upper left to open the options menu.
• Under Help, click Send Logs...
  
  

• When you are ready to submit your logs, click the Send button. You will get a confirmation pop up window once the logs have successfully sent.
• Note: Sending your logs to Box does not automatically open a support ticket. If you are experiencing an issue, open a support ticket before or just after sending your logs to Box.

Manually Submitting Logs

If you are unable to submit your Box Drive logs using the steps above, you can find them manually at the following locations. Send the folders in these locations to the Box User Services agent you are working with:

Mac:

• Macintosh HD/Users/USERNAME/Library/Logs/Box/Box

Windows:

• C:\Users\USERNAME\AppData\Local\Box\Box\data
• C:\Users\USERNAME\AppData\Local\Box\Box\logs