Can not start Box app

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Nigel Philip

• November 28, 2022 09:39

I had some issues with Box not syncing my files, so I tried updating the application and restarting my computer. With that not working, I had to uninstall the app then re-install, but now I'm getting a message saying "Box encountered an issue" and that I need to manually reset. Even when I manually reset the same error keeps coming up, can someone please help with this issue?

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  France

  • November 28, 2022 21:21

  Hi Nigel, 

  Welcome to the Box Community, I'm happy to help!

  Can you share a screenshot of the error that you encounter with Box Drive so we can take a closer look?

  Furthermore, can you let us know what macOS and version of Box Drive are you running?

  Looking forward to hear from you!

  Regards, 

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  Nigel Philip

  • November 29, 2022 08:21

  

  MacOS 11.71.1

  Box Version 2.29.112

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  Nigel Philip

  • January 11, 2023 09:59
  • Edited

  Any news on the issue and a fix to get Box started?

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