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Missing thousands of files and folders

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Joshua Krueger

Good Morning,

I am missing a folder that contains thousands of folders and files and is critical for our team. It is not in the trash. I can see it from the admin console but its not available to any of the users that have access within the GUI. When i try and navigate to the link in the admin console there is nothing there. (Screenshots below) I noticed this around 330 PM EST yesterday when i tried to save a file i had open back to box and it failed to save. I need this resolved as fast as possible.

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  • Rona

    Hi Joshua,

    Welcome to Box Community and glad to assist!

    Let me create a new case and a member of our team will be in touch, please keep an eye out.

    Thanks for posting! 

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