MFA Reset Issue

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Eli Minski

• March 12, 2024 21:41

Hello, one of the users has a new cell phone and cannot access the box due to him not having access to his old phone number. I have checked other troubleshooting posts and each says for the user experiencing the issue needs to open a ticket but as he cannot log on (due to the MFA issue) he cannot create a ticket. 

Please help.

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• 

  Rona

  • March 13, 2024 14:39
  • Edited

  Hi Eli, 

  Welcome to Box Community and glad to assist! 

  Seems that a member of your Organization have already contacted Product Support. We've created a new ticket so a member of our team will be in touch and please keep an eye out.

  Thanks for posting!

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