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Problem with Signature Tags when using BoxSign API

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Douglas Hill

I have a document (see "unsigned document" screenshot) that has embedded “[[s|x]]” tags to specify where signatures should go on the document.  When I upload the file to send for signing using the webUI it works perfectly and the signatures automatically go where they should (see "Signed WebUI" screenshot).

However, when I use the API to send the document for signing the tags are not recognised and the signatures are placed in the middle of the page (see "Signed API" screenshot).  The signing process works apart from the signatures being in the wrong place and the signer cannot move them.

How do I get the API to recognise the tags and place the signatures in the same place as they would go when using the WebUI?  I am using the Box.V2 dotNet Nuget package to call the API functions.

 

Unsigned Document

 

 Signed WebUI

 

Signed API

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  • Rona

    Hi Douglas, 

    Welcome to Box Community and glad to assist!

    I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

    Thanks for posting!

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  • David Koosis

    Box, any resolution? 

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