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7 comments

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  • Tim Dudgeon

    Similar problem here. This is what I'm told I'm using, but I'm unable to upload a 380MB file:

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  • Rona
    • Edited

    Hi Angelos, 

    Welcome to Box Community and glad to help!

    Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

    In the future, if you experience incorrect storage, please let us know in this forum.

    Let us know how it goes. 

    Thanks for posting!

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  • Tim Dudgeon

    Hi Rona, can you do the same for me (see above).

    Thanks

    Tim

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  • Angelos Karageorgos

    Hello

    I did see no change whatsoever. My storage is the same and still i cannot upload the file i was trying.

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  • Rona
    • Edited

    Hi Angelos, 

    Good day! 

    Kindly attach a screenshot of your upload error and can you confirm the total size of the file(s) you're uploading?

    We'd love to further assist! 

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  • Tim Dudgeon

    Here is the info for my problem. As I mentioned, the file I'm uploading is 380MB.

     

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  • Angelos Karageorgos
    • Edited

    Here it is. My file is 19gb

     

     

     

    Maybe me I have the issue that box doesn't let ume upload a file more than 250mb which is very limited.

     

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