Cannot add existing box users to enterprise.

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Service Support Desk

• April 29, 2024 15:38

Hello,

I am unable to add 1 user to enterprise. I am getting the following message "Email already used in a Box account but not associated with an enterprise".  Please advise on how to resolve this issue.

Thank you

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  Rona

  • April 30, 2024 14:47

  Hi there,  

  Welcome to Box Community! 

  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch. 

  Thanks for posting!

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