Error: Sorry, you can not invite deactivated users to collaborate

Completed

Follow

New post

Frank Campos

• September 12, 2024 20:52

Hi,

When I'm trying to add a user to a box folder. I get an error message: Sorry, you can not invite deactivated users to collaborate. However, his email account is active.

Please resolve this issue asap.

0

• 

  Rona

  • September 13, 2024 19:46

  Hi Frank, 

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

  0

  Comment actions Permalink

Please sign in to leave a comment.