Level up your Box knowledge with brand new learning paths on Box University. Visit training.box.com to get started

Box Status

Users being dropped randomly from groups, need assistance

Completed
Follow
New post
Box US-Admin

We have several users that were dropped from groups. I have verified that our groups are created and provisioned correctly. Need some assistance in understanding what is happening. 

3

Comments

4 comments

Date Votes
  • Brian Hintz

    We have the same issue and have a support case open. No movement on the case so far.

    1
    Comment actions Permalink
  • Derek Fuller

    Same issue here. Super irritating. Come on, Box. It's been over a day now...

    0
    Comment actions Permalink
  • Brian Hintz

    If you are using SSO/SAML and not sending group membership, and have box configured to remove users from groups, this might be the cause of the issues.

    SSO group settings can be found in the "User Settings" tab of the Admin Console's Enterprise Setting tab.

    " Yesterday, our Engineers released a fix to remediate a bug in our "Remove user from groups upon SSO user login" feature, which is used to remove users from groups not included in the SAML attributes when logging into Box. Prior to this release, if this feature was enabled, users would not be removed from Groups that were not included in their SAML attributes.
     
    Since this update has been released, if "Remove user from groups upon SSO user login" is enabled and the user isn't sending Groups over in the SAML, it is expected behavior that the user is removed from the group on the Box side upon the user's next login."

     

    0
    Comment actions Permalink
  • Rona

    Hi there,

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

    0
    Comment actions Permalink

Please sign in to leave a comment.