New User notification not sending

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Erik Cathcart

• January 07, 2025 19:59

I just added a new user to our platform and they are not receiving the invite in email (they have checked spam/junk) and cannot login. 

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  Rona

  • January 08, 2025 15:13

  Hi Erik, 

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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