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Box Drive Stopped working

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Fabio Junior Dos Santos

Since 12/20/2021 the app Box Drive stopped working like it used to be. The shortcut folder is not opening on the desktop after the computer starts, and the shortcut is not displayed in the left sidebar of the folders either. I already uninstalled and re-installed 4x, and nothing.

I work on a MacBook Pro Intel OS Monterrey 12.1

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5 comments

Date Votes
  • France

    Hi Fabio, 

    Welcome to the Box Community!

    Can you try to manually reset your Box Drive following the steps in this article and see if that helps?

    If the issue persists, do you mind providing more details? Do you receive an error message when you try to open or run Box Drive? Can you share it to us here so the community can take a look?

    Looking forward to hear from you again!

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  • Fabio Junior Dos Santos

    Hi France!  I did the steps in the article Manually Resetting Box Drive, but didn't work.

    The Box Drive continues not opening shortcut folder is not opening on the desktop after the computer starts, and the shortcut is not displayed in the left sidebar of the folders either.

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  • Nick Giangarra

    I'm also having this same issue running on Monterrey 12.0 and would love to have some sort of workaround be found to get this working the way that it used to before again.

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  • France

    Hi Fabio and Nick, 

    I'm really sorry that the issue persists!

    Please go ahead and open a support ticket with our support team on this page and one of our representative with reach out to your to help you further look and troubleshoot this issue.

    Thanks for reaching out and please come back and let us know how it goes with support!

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  • Nick Giangarra

    Hello France,

    According to my account my employer wants me to reach out to them so I can't fill out a ticket, but I've done that directly multiple times, and they can't figure it out which brings me here.  So really any help that you or anybody else can provide on this issue would be greatly appreciated.  

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