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Box Drive encountered an error at initialization that requires you to manually move aside your existing Box folder

Box Drive , End User , Troubleshooting , Article , Product Utilization

 

If you have received this error prompt, please read through this article to understand the cause and how to resolve it.

 

image__4_.png

 

When does the prompt appear?

Box Drive on macOS 11.5++ and beyond in File Provider Extension mode could run into an error at initialization if there is a pre-existing folder at ~/Library/CloudStorage/Box-Box

 

This could happen if the Box Drive folder was not successfully cleaned up from the last time the Box Drive application ran.

 

How to resolve this error ?

Manually move aside the Box Drive folder by following the steps below:

 

1. Launch the terminal application from Spotlightblobid14.png

 

2. Copy/paste the following command in terminal

sudo mv ~/Library/CloudStorage/Box-Box ~/Box-Box-Backup

If the command above fails with the "Operation not permitted" error, follow the steps below to grant the Terminal application the required permissions and then retry steps 1 & 2

    • Go to "System Settings"1.png

    • Select “Privacy & Security” then “Full Disk Access”

      2.png

    • Grant “Terminal” Full Disk Access / Toggle On3.png

    • After toggling Terminal “on”, you will be prompted for your password. Enter password and click “Modify Settings”4.png

 

3. Restart Box Drive

 

4. Review the “~/Box-Box-Backup” folder for any unsynced files and either upload them manually or delete them to free up hard drive space.

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