If you have received this error prompt please read through this article to understand the cause and how to resolve it.
When does the prompt appear?
Box Drive on macOS 11.5+ and beyond in File Provider Extension mode could run into an error at initialization if there is a pre-existing folder at ~/Library/CloudStorage/Box-Box.
This could happen if the Box Drive folder was not successfully cleaned up from the last time the Box Drive application ran.
How to resolve this error ?
Manually move aside the Box Drive folder by following the steps below:
Launch the terminal application from Spotlight
Copy paste the following command in terminal.
sudo mv ~/Library/CloudStorage/Box-Box ~/Box-Box-Backup
If the command above fails with the “Operation not permitted” error, follow the steps below to grant the Terminal applications the required permissions and retry steps 1 & 2
Go to “System preferences”
- Select “Security and Privacy”
- Go to “Privacy” tab
- On left menu scroll and select “Full Disk Access”
- Select “Click the lock to make changes” and type the password
- On the right list find “Terminal” and check it.
- Restart Box Drive
Review the “~/Box-Box-Backup” folder for any unsynced files and either upload them manually or delete them to free up hard drive space.