In the coming weeks, Box will update our web and product analytics capabilities across all Box domains, including account.box.com and app.box.com. This will help us to continue fostering favorable customer experiences across our web & app ecosystems, and will have no noticeable effect to our end users. To ensure uninterrupted service and prevent errors, visits to all Box domains need to connect with the following domains:
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box.demdex.net
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dpm.demdex.net
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sanalytics.box.com
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pendo-data-prod.box.com
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pendo-prod.box.com
These analytics connections are widely accepted among most companies without explicit network changes. However, if your company has strict firewall policies, please ensure these domains are explicitly allowlisted.
No personally identifiable information will be collected. Any data collected is anonymous.
If you encounter any issue testing connectivity with Box, please reach out to Box support and/or your Box representative. Please see this support article on Configuring a Firewall for Box Applications.