If your laptop, tablet, or smart phone is stolen, you can protect your Box account by managing your active sessions.
To ensure that no new files can be downloaded or uploaded, users should immediately log into their Box account and “Forget” all logins under
Account Settings -> Security. This will immediately expire the access token.
Note: Old Box Experience
This page refers to the old Box experience. In Box, hover over a single file or folder with your mouse. If the item looks like the following image, you are in the right place.
If the item does not look like the image above, visit one of the links below instead:
To manage active sessions, follow these steps:
- Log in to your account and navigate to Account Settings
- Under the Security tab, you will see a list of your account’s Login Activity
- Scroll through the list of past sessions and click the ”X” Forget App next to the listings connected to the stolen device (it should show up as "Box for iPhone", “Windows Chrome”, etc.)
- Alternatively, you can choose the “Forget All” option if you’re not sure which browsers or apps your stolen device may have had access to.
This will effectively cause Box to "forget" previous modes of access. The next time someone tries to open this application or browser from your stolen device, they will be prompted to re-enter their Box login credentials.