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Box Edit Does Not Launch Automatically on Windows

has_image , End User , Box Tools , Troubleshooting , Article , Product Utilization , Established , Desktop - Windows

Box Edit is designed to start up automatically when you computer boots up so you can jump right into your work. However, this may not happen as expected. If you are experiencing this problem, see the Troubleshooting Steps below to resolve it.

 

Environment

Windows devices with Box Edit installed.

Troubleshooting Steps

The best way to test whether this is happening on your computer is:
  1. Open Task Manager.
  2. Click the Startup tab.
  3. You should see both Box Edit and Box Local Com Service with a status of Enabled: download (1).png

If Box Tools is installed using the MSI installer by an administrator, Box Local Com Service runs as a service (not listed in the Startup tab); please verify it is running via services.msc and contact your IT team if needed.

  • If one of these is missing entirely from the Startup list, follow the resolution steps below.
  • If either of these has a status of Disabled, follow the resolution steps below.

 

To fix program being set to Disabled:

  1. Click the Name of the program that is Disabled so that it is highlighted.
  2. Select Enable at the bottom right hand corner:
taskManager.png

 

To fix Box Edit not showing in Startup menu:

  1. Navigate to the Box Edit program which will be in 1 of 2 locations on your computer
    • Location 1: C:\Users\[username]\AppData\Local\Box\Box Edit
      • [username] will be your username on your computer
      • This AppData folder is hidden by default so the fastest way to get there is to open your Windows search and type %localappdata% (including the percentage signs) and hit Enter
    • Location 2: C:\Program Files (x86)\Box\Box Edit
  2. Create a shortcut for the Box Edit program
  3. Move this shortcut to this folder C:\Users\[username]\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
To fix Box Local Com Service not showing in Startup menu:
  1. Navigate to the Box Local Com program which will be in 1 of 2 locations on your computer
    • Location 1: C:\Users\[username]\AppData\Local\Box\Box Local Com Server
      • [username] will be your username on your computer
      • This AppData folder is hidden by default so the fastest way to get there is to open your Windows search and type %localappdata% (including the percentage signs) and hit Enter
    • Location 2: C:\Program Files (x86)\Box\Box Local Com Server
  2. Create a shortcut for the Box Local Com program
  3. Move this shortcut to this folder C:\Users\[username]\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
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