Clear Your Box Edit Cache – Box Support

Overview

When Box Edit is not opening files correctly, files open with the wrong application, or changes made in desktop apps don't save back to Box, the Box Edit cache or integration settings may be stale. Clearing the Box Edit cache and refreshing the integration resolves these issues.

Process for Resolution

Windows

Quit Box Edit by searching in Windows for "Task Manager." Close the Box Tools application if it's running and then go to the Processes tab and terminate the Box Edit process and the BoxLocalCom process.
Go to this file path in Windows explorer: C:\Users\[your username]\AppData\Local\Box\Box Edit\Documents\ and delete all the files and folders in that folder.
Restart your computer.

MacOS

Quit Box Edit by searching in Spotlight for "Activity Monitor", then close the Box Edit application.
Access the hidden Library folder - (Note: The library folder is hidden by default. Follow the steps below to locate the Library folder:
- Click on Go in the upper left hand toolbar
- Hold the Alt/Option key on your keyboard and select the Library folder)
Go to the following folder: /Users/<username>/Library/Application Support/Box/Box Edit
Open the Documents folder and delete the contents within it.
Restart your computer.

Outcome

Verify a file opens from Box in the correct desktop application.
Make an edit in the desktop app, save, and confirm the change syncs back to Box (check version history or the updated file on box.com).
Confirm that repeated open/save cycles work without errors.

Alternatives:

If you continue to experience any of the symptoms listed above, collect and submit Box Tools Logs and open a support ticket at support.box.com for further assistance.

Notate the following details:

Date and time of the failed open/save/upload
Name and file ID of the file that failed to open/save/upload