Box hit an unexpected problem

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Box User

• March 19, 2023 12:07

Received this Popup.

"Unfortunately you will have to manually upgrade to the newer release once this issue i resolved. Please report this issue to the Box User Services Team."

Could not find Box Users Services Team. 

What do I do -uninstall & re-install.

Why can I not access the box folders that were also saved on the PC? There is no Box folder anywhere.

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  Aira

  • March 22, 2023 04:32

  Hi there, 

  Welcome to the Box Community!

  For me to check, may I please have a screenshot of what it looks like on your end? Could you please confirm if Box Drive or Box Sync is currently installed in your machine? 

  Looking forward in assisting you. 

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  Box User

  • March 28, 2023 15:24

  Box Drive is installed on my machine

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  Box User

  • March 31, 2023 14:56

  Any progress?

  All the folders that were synchronised between PC & Cloud no longer exist on PC!

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